Our work is guided by a core set of principles: fairness, reliability and safety, privacy and security, inclusiveness, transparency, and accountability. We are committed to creating responsible AI by design. Copilot is built on Azure OpenAI, so enterprises can rest assured that it offers the same level of data privacy and protection.

It allows users to control access to their data and provides detailed auditing and monitoring capabilities. Azure OpenAI offers a range of privacy features, including data encryption and secure storage. AI solutions built responsiblyĮnterprise grade data privacy at its core. Try the preview and unlock the true potential of Copilot today. With Copilot capabilities, you can revolutionize your customer service operations and deliver exceptional customer experiences. We invite you to be a part of this transformative journey. To start using Copilot, customers outside of the United States can request access to the limited preview by emailing Once you have access, our team will guide you through the process and help you unlock this powerful feature for your contact center.

Consequently, contact centers attain higher customer satisfaction rates and operational efficiency.Ĭustomers outside the United States can now experience the transformative power of Copilot in their contact centers through a simple opt-in process. This transformative technology enables agents to handle customer inquiries with greater accuracy and speed. In general, tasks that can take minutes or hours are ready for agents to review and complete at the click of a button. With Copilot, agents can resolve customer issues faster, automate routine tasks, and boost productivity. Now regions across the globe can enhance their customer service operations with ground-breaking generative AI.Ĭopilot leverages the Microsoft Azure OpenAI Service to provide an intelligent assistant for customer service agents. Following this momentum, we are now extending the power of this cutting-edge technology to customers outside of the United States. During the past few months, we successfully rolled out Copilot features to customers in the United States.

We are excited to introduce support for Copilot in Dynamics 365 Customer Service across multiple geographic regions, or cross-geo support.

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